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Life assessment campaign 2024-2025


INPS has announced they will start sending requests for “proof of life” for pensioners residing within the jurisdiction of Panama for the period 2024-2025.

As of March 20, 2024, Citibank will start the dispatch of requests for proof of life to the pensioners concerned. These attestations must be returned to the bank by August 19, 2024.  Failure to produce the proof of life certificate by August 19, 2024,  will result in the pension payment being suspended from September 2024. Please note that pensioners who have received a payment in cash at the Western Union Agencies on a date close to the one set for the verification, are excluded from the obligation to present the above mentioned certificate.

To report special cases, such as not receiving the package, or for any requests for clarification, please contact the Support Service directly with the following methods:

– visiting the site:

– sending an email to:

– calling the Italian number +39 02 6943 0693 (Monday to Friday, 8 AM- 8 PM Italian time)

For further details, please consult both the full information available on the INPS website and the website of the Embassy of Italy in Panama for updates.